Thank you for shopping with Nivriti Trading! We appreciate your trust and strive to ensure your complete satisfaction. Please review our return and exchange policy carefully before making a purchase.
No Returns for Correctly Shipped Orders
At Nivriti Trading, we carefully select and pack your products with love and attention to meet your expectations. Therefore, we do not accept returns or exchanges for items that match your original order.
Replacement for Damaged or Incorrect Items
We understand that shipping mishaps can occur, and we are committed to resolving such issues. If you receive a damaged product or an incorrect item, we will gladly offer a replacement. To process your request, please provide an unboxing video clearly showing the damage or incorrect item within 24 hours of delivery.
Definition of Damage
A product is considered damaged if it exhibits visible breakage or significant defects captured in the unboxing video. The video must show the unpacking process from start to finish, highlighting the damage incurred during shipping.
Refund Policy
We do not offer refunds for changes of mind. Refunds are only applicable for damaged or incorrectly sent items as outlined above.
No Order Cancellations
Once an order is placed, it cannot be canceled. As a small business, cancellations impact us financially due to payment gateway and transaction charges. We appreciate your understanding and encourage you to review your order carefully before completing your purchase.
Undelivered Parcels
We partner with reliable courier services such as Xpressbees, Ekart, and Delhivery. These carriers attempt delivery three times before initiating a Return to Origin (RTO) for undelivered parcels. If your parcel is returned, we will refund only the product value; shipping charges are non-refundable, as these situations are beyond our control. RTO shipping charges result in substantial losses, and we appreciate your support in minimizing such occurrences.
Need help?
If you have any questions or concerns regarding our return and exchange policy, please contact us at nivrititrading@gmail.com. We are here to assist you and ensure a pleasant shopping experience!